Real-Time Social Media Intelligence to 911 Centers

NEW YORK (EZPress) - PublicSonar, an AI software company, and RapidSOS announced today a partnership to provide 911 telecommunicators the ability to access real-time social media intelligence within RapidSOS Portal, a solution for Emergency Communication Centers (ECCs) that provides critical data to enhance incident response.

With this partnership, PublicSonar also joins the RapidSOS Partner Network, a community of public safety software companies that are “RapidSOS Ready,” delivering their product offerings through RapidSOS to unify public safety tools and resources onto one platform.

The PublicSonar and RapidSOS joint solution will enable 911 telecommunicators to access relevant social media posts, pictures, and videos during an active emergency.

The “PublicSonar Social Media Intelligence” product aims to improve situational awareness for ECCs, empower better and faster response, and enhance public safety and security.

Commenting on the partnership, Sjors van den Dries, CEO of PublicSonar, said, “Real-time data sources, including social media, are invaluable for assessing risks and threats. Today’s connected citizens are ‘eyes-on-scene’ before first responders arrive. Their social posts, pictures, and videos can quickly improve situational awareness. PublicSonar cuts through the noise with advanced AI and geolocation filters to provide actionable insights into emergency situations. We’re delighted to partner with RapidSOS to provide ECCs and responders with improved situational awareness to help save lives.”

Dave Sehnert, Director of NG911 Strategy and Partnerships at RapidSOS, said, “RapidSOS partnered with PublicSonar to bring innovative, life-saving technology to ECCs across the country. With relevant social media data at their fingertips, telecommunicators will have increased visibility into incidents, which empowers a better-informed emergency response.”

In addition to relevant Twitter posts being displayed directly within RapidSOS, PublicSonar allows users to launch a PublicSonar social media dashboard from RapidSOS. The dashboard shows additional data, including incident-related messages, visuals, and timelines from multiple social media channels.

Describing the user experience for ECC telecommunicators, van den Dries adds, “Suppose a 911 call comes in saying a truck has just turned over on a highway exit. On the PublicSonar map view, the telecommunicator may see a photo or video of the incident showing an animal transporter on its side. That radically changes the required response and the traffic control measures needed. That’s the power of AI. We cut through the clutter to put useful contextual information on the screen. It can save ECCs valuable time to resolve incidents and emergencies, and potentially save lives.”

PublicSonar Social Media Intelligence is available to ECCs today through RapidSOS. To learn more about the solution, visit

Notes to Editors

Over 70% of adults in the U.S. use social media, and as reported by the U.S. Congressional Research Service, they tend to use it to report on high-risk situations. Often, these messages contain valuable information that may provide first responders with more intelligence when responding to emergencies. However, much of this data never reaches emergency services. That’s why PublicSonar Social Media Intelligence captures these messages in real-time and provides them to local ECCs.

With PublicSonar Social Media Intelligence, the most relevant Twitter messages are immediately visible within RapidSOS Portal. If the ECC requires additional insights into an incident, the user can launch the PublicSonar dashboard, which includes multiple data sources, timelines, and related messages surrounding the incident.

PublicSonar has established real-time and compliant connections to relevant online data sources. Its algorithms are programmed to recognize signals related to emergencies from several data sources. So, PublicSonar can efficiently manage numerous related messages, posts, and images from social media platforms and present them to ECC personnel in one place so that important information is captured and efficiently transmitted to responders.

Powered by AI technologies, such as Natural Language Processing, Machine Learning, and Entity Recognition, PublicSonar Social Media Intelligence can provide ECCs comprehensive situational awareness.

About PublicSonar

Social media intelligence for a safer world

PublicSonar’s mission is to put life-saving information at the fingertips of emergency services. We serve police, public safety bodies, security specialists, and those responsible for emergency response, transportation, and critical infrastructure. Since 2012, we’ve harnessed the latest advances in artificial intelligence to extract real-time information from social media and other public data sources. By instantly providing relevant data in the right context, we help emergency services reduce risks and save lives.

Learn more about PublicSonar at

About RapidSOS

In partnership with public safety, RapidSOS has created the world’s first emergency response data platform that securely links life-saving data from over 400 million connected devices directly to emergency services and first responders. Through its platform, RapidSOS provides intelligent data that supports over 5,200 Emergency Communications Centers worldwide, across 165 million emergency calls annually. With our RapidSOS Ready emergency community, RapidSOS helps first responders save millions of lives annually.

Learn more about RapidSOS at


For further information, please contact:


Linda Kroesbergen



Maria Larrazabal

Ted Miller Group for RapidSOS

p: 305.331.3884

Datum: donderdag 26 mei 2022, 15:00
Bron: EZPress ICT
Categorie: Internet en ICT
Tags: New York, Verenigde Staten

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